JVC TV Parts, Repair, Service and Warranty Information
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JVC Main TV Service Site
JVC TV Parts
JVC Service Phone: 1-800-353-5722
JVC LCD and DILA TV Warranty Information
JVC offers a one year parts and labor warranty for one year to the original purchaser. In home service is provided for 27 inches and larger. All others must be brought into a service center. To reach them, call 1-800-353-5722. Their website does allow you to search for a service center. However, when I search for my area (Atlanta) I received no data. An extended warranty is offered through third parties but not through JVC.
When I called, I found nothing but automated menus. However, I did find two services centers in my area, both about a 45 minute to an hour drive away from me. Once I found the correct menu, I was on hold for about a half hour and constantly updated with my que position. The representative was responsive and courteous.
To receive service, you must call the service number. If troubleshooting fails to rectify the problem, you will be given the name and number of a service center. You are responsible for scheduling the service visit with the center. The in home service does have a 30 mile radios. If you are out of the radios, you will have to pay to ship the TV to the nearest service center.
Many consumers have complained about the lamps failing on the HDILA TVs, with some failing multiple times after being replaced, and according to one repairman, there have been may sets with this same problem.