Hitachi LCD TV Service Information
Hitachi Plasma TV Warranty and LCD TV Warranty Information
The service number for Hitachi is 1-800-448-2244. Their basic warranty is one year parts and labor. However, certain models do have other stipulations. For instance, the screen on most models carries only a thirty day warranty. For LCD projection TV’s the lamps only have a 90 day warranty if manufactured before 2004 and a 12 month warranty for those manufactured after 2004. If you have a Director’s Series TV, the warranty covers two years and does have in home service.
If an issue arises, call the number and a case file will be opened for you. Some issues they may try to troubleshoot while others may be immediately referred to a service center. (Note that Sears is an authorized service center for them). Once the issue is determined Hitachi will refer you to a service center. Some service center may offer a pick up service so you don’t have to ship it. When I called, my call was answered immediately. I found the customer service to be outstanding. The representative was thorough and used experience to answer my questions. At no time did I feel she was giving me a standard answer. In fact, Hitachi will keep a record of all technical support files so if you have a reoccurring or a issue that keeps getting larger all the information is there.